Refund and cancellation policy
Last updated: 27 September 2026
This policy covers payments made to Kiyunet Global LLP for Zynkrow suites, apps, storage and AI tiers. It sits alongside our Terms of Service.
1. Free trials
Every paid app has a 15-day free trial from the day you first open it. Nothing is charged during a trial. End the app from Plans & Billing before the trial ends and nothing is ever charged for it.
2. Autopay verification
Setting up autopay makes a ₹1 verification charge. It is refunded automatically by the payment gateway, normally within 5 to 7 working days.
3. Cancelling a monthly plan
You can end any app, suite or the whole plan at any time. Monthly plans are billed by the day, so you pay only for the days the app was open to you up to the day you end it. There is no notice period and no cancellation fee. Days already used are not refunded.
4. Cancelling a yearly plan
A yearly plan can be cancelled at any time. The apps stay open until the end of the paid year and the plan does not renew. The unused part of a prepaid year is not refunded, except where a service failure on our side is the reason (section 6) or where the law requires it.
5. Duplicate or mistaken charges
If you were charged twice, or charged after you had ended an app, write to billing@zynkrow.com with the invoice number. We refund the difference to the original payment method within 7 working days of confirming it.
6. Service failures
If a paid app is unavailable for more than 24 hours in a month because of a fault on our side, we credit that month's charge for the app to your next invoice, or refund it on request.
7. Storage and AI tiers
Extra storage and Ask Zyn tiers are billed by the day like apps and can be removed at any time; the days used are charged, the rest is not.
8. How refunds are paid
Refunds go to the original payment method through Razorpay. Banks and card issuers can take 5 to 10 working days to show them. A revised GST invoice or credit note is issued for every refund.
9. Contact
Billing questions: billing@zynkrow.com. Or write from the contact page.